Most tourists and travelers, who never worked nor were related to some kind of tourism organization, often do not realize what is happening behinds the scenes when they arrive on their destination. For example … here on the island of Madeira there is a hidden world of which travelers are not aware of. Believe or not but there is a large community of people working hard and long … and their main goal is to please the island visitor, who is planning to spend his/her holiday … in a relaxing and pleasant environment.
Unfortunately there are many visitors that think they are the only ones visiting the island … and so some of them get annoyed when things are not going well. It is understandable that you get angry when there is a problem during your vacation … but I myself would try to solve it first and then afterwards try to figure out how it could happen … but the last one preferably after my holiday.
Regrettably some visitors make a big fuss out of this and do not realize that, if it was a human error, it is not always intentionally. Sentences such as “mistakes can happen” are not in they vocabulary. And then they threaten with complaints and/or lawsuits against the travel institutes or persons.
They also do not realize that the island receives over more than hundred of visitors per day … per day! … and that they are all clients of the tourism and holiday community on the island. With community I mean: hotels, travel agents, guides, bus drivers, taxi drivers, restaurants, leisure agencies etc.
I noticed that people in these holiday businesses are working hard and often making long working hours. Most of them are working from 6 am till 9 pm … and the Saturdays and Sundays, for most of them, are also working days.
So for those who are planning to visit Madeira (or other destination in the world) … I have the following message for them:
Enjoy your holiday … even if things do go wrong.
Help the people who are trying to solve your problem instead of making them more nervous with claims or threats. Rely on the fact that these people are busy with your case … even if you do not hear or see any immediate results. Of course if you have doubts … take contact with your travel agent, but remember they are also like you … they have a job and a private life.
Be aware that Murphy’s Law especially applies on areas where people are working 7 days per week … more than 12 hours per day … with hundred clients per day.